The Ductor Shop offers a 20 day return policy on merchandise based on the following conditions:

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and packaging and notify The Ductor Shop immediately at 502-897-9722, to arrange for a carrier inspection and a pick up of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for The ductor Shop to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more. Return shipping to us is at your expense.

Shipment Refusals All refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed it can not be modified or cancelled. If the shipment is refused a restocking fee will apply.

The shipping fees are not refundable.

Non-Damaged/Defective, Opened Merchandise We will not accept returns on merchandise that has been opened and is not defective.

Defective Products If you have received defective merchandise you must contact The Ductor Shop within 20 days for replacement of defective merchandise with the exact same product.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

• Please contact us at 502-897-9722, Monday through Friday, 8am - 4pm, EST, via email at service@ductorshop.com to obtain a Return Merchandise Authorization (RMA) before shipping product back. This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the packaging has been opened or is manufacturer sealed.
• Please return all products 100% complete with accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
• Customer is responsible for shipping charges to The Ductor Shop for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by The Ductor Shop to Customer, at The Ductor Shop’s expense.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return.

Replacement Policy:

• Customer is responsible for returning damaged or defective merchandise to The Ductor Shop.
• The Ductor Shop will not ship replacement merchandise until receipt of damaged or defective item.
• All defective or damaged returns are subject to verification. Failure to return a product within the return period will be deemed to be an acceptance of the product.